ORDER STATUS
How many days will it take to process the order?
We usually take 1 to 3 days to process the order and then ship it. Custom racket stringing may take upto 4 days. If more time is needed, then we will reach out to you over voice, text or email.
Has my order shipped?
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
An item is missing from my shipment.
Click the “My Account / Order Status” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
Click the “My Account / Order Status” at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
I received my package and its damaged?
If your package is damaged during shipping, please provide pictures of the outer box and pictures of merchandise clearly showing the damage. Do not discard the damaged outer box. This is needed for inspection. Upon providing proper documentation, you will get a refund or replacement depending on the product.
OTHER INFORMATION
My account
Your account information is saved on our secure server and we do not save any of your payment information.
International shipping
International Shipping will have only shipping charges to your country but the customer will be responsible for any country customs and duties charged by the destination country’s authorities.
Guarantees
Products from all brands have a 6-month limited manufacturer’s warranty from the date of purchase. This covers any manufacturing defect, including but not limited to: faulty zipper (s), torn stitching, and torn straps/handles. There is no warranty on normal or accidental wear and tear or discoloration of the bag.
Pricing and billing
Prices are updated regularly on the website and Texas customers will be charged Sales tax for goods and items purchased from the State of Texas.
Buyer`s guide
Please visit our website badmintontrendz.com for details. You will find all required information on our products, quantity, specification on our rackets, Shuttles, Shoes and other related accessories. Please email to us for any specific requirement you may have on our products.
Additional support
For support please email to support@badmintontrendz.com and someone will get back to your questions there after.
